Privacy Policy

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

GarageDog (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing or promotional purposes. All SMS opt-in data is kept strictly confidential and is used solely for providing our direct services.

1. Information We Collect

Personal Information

Name

Email address

Phone number

Service address

Payment information (when applicable)

Communication opt-in records and timestamps

Non-Personal Information

IP address

Browser and device information

Website usage analytics

Cookies and tracking technologies

Customer Communication Records

Service requests

Appointment details

Job history and feedback

2. How We Use Your Information

We use your information to:

Schedule and confirm garage door appointments

Provide service updates and job notifications

Process payments

Respond to inquiries

Improve customer experience

Maintain records of communication preferences and consent

Prevent fraud and ensure security

3. SMS Messaging & Compliance

Text Message Program Terms

By opting into Garage Dog’s SMS messaging, you agree to receive text messages related to:

Appointment confirmations

Technician arrival notifications

Service updates

Customer support responses

We only send promotional messages if you have separately opted in.

Opt-In & Consent

SMS messages are only sent after explicit consent

We maintain timestamped records of all opt-ins

We comply with the Telephone Consumer Protection Act (TCPA) and applicable U.S. regulations

Opt-Out Instructions

Reply STOP to cancel SMS notifications at any time

You will receive a final confirmation message

No further messages will be sent unless you opt in again

All opt-out requests are processed immediately.

Message Frequency & Rates

Message frequency varies based on your interaction with Garage Dog

Standard message and data rates may apply

Carriers are not liable for delayed or undelivered messages

Supported carriers include AT&T, Verizon, T-Mobile, and most regional providers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers (such as SMS aggregators) solely for the purpose of delivering messages you have consented to receive.

Text messaging originator opt-in data and consent records will not be shared with any third parties outside of necessary service providers.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share limited information with:

Service Providers

Payment processors

Appointment scheduling systems

SMS delivery platforms

All providers are contractually required to protect your information.

Legal Compliance

When required by law

To comply with court orders or valid legal requests

Business Transfers

In case of merger or asset sale, your data remains protected under this policy.

Text messaging opt-in data is excluded from any transfer except to approved SMS service providers.

5. Data Security

Garage Dog implements reasonable safeguards including:

Encryption of sensitive data

Secure access controls

Regular security monitoring

Staff training on data protection

📩 For questions regarding this policy, contact:
[email protected]